Privacy Policy

1. About This Policy

Elan Exports Consultancy Pte. Ltd. (UEN: 202501728W), incorporated in Singapore ("EEC", "we", "us", "our"), is committed to protecting the personal data of individuals who interact with our platform and services. This Privacy Policy explains how we collect, use, disclose and protect your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

2. Data We Collect

We may collect the following categories of personal data:

• Identity data: name, company name, job title
• Contact data: email address, phone number, mailing address
• Account data: login credentials, portal activity and sourcing brief history
• Business data: product categories, sourcing requirements, supplier information submitted through sourcing briefs or supplier applications
• Technical data: IP address, browser type, pages visited and usage data collected via cookies
• Communication data: records of correspondence with EEC via email or platform messaging

3. How We Use Your Data

We use personal data for the following purposes:

• To provide our sourcing and procurement services and manage your account
• To process sourcing briefs and supplier applications
• To communicate with you regarding your enquiries and active engagements
• To match buyer requirements with qualified suppliers in our network
• To improve our platform and services
• To comply with legal and regulatory obligations

4. Disclosure of Your Data

We may share your personal data with:

• Verified manufacturers and suppliers in our network, where necessary to facilitate sourcing (buyer contact details are shared only with buyer consent)
• Third-party service providers who support our platform operations (e.g. cloud hosting, email delivery), under confidentiality obligations
• Regulatory authorities where required by law

We do not sell personal data to third parties.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Account data is retained for the duration of your active relationship with EEC and for a reasonable period thereafter. You may request deletion of your data at any time (see Section 7).

6. Cookies

Our platform uses cookies and similar technologies to enhance your experience, analyse usage and support platform functionality. You may disable cookies through your browser settings, though this may affect certain platform features.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at partners@eectrade.com.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse. However, no method of transmission over the internet is entirely secure.

9. International Transfers

EEC operates from Singapore with procurement teams in India. Personal data may be transferred to and processed in India and other countries where EEC operates. We ensure appropriate safeguards are in place for any such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the platform or by email. Continued use of our services after such notification constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related queries or requests, contact:

Elan Exports Consultancy Pte. Ltd.
36 Jalan Sampurna, Singapore 268304
partners@eectrade.com